Effective date: January 4, 2024
Your privacy is important to us and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
This Privacy Policy covers the information we collect about you when you use our products or services. "Outpost", "we", "us" and "our" refer to Utility, Inc. and our products. App, Services refer to https://p1.utility.com. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
We collect information about you when you provide it to us. We also collect information about you when you use our Services, including app usage, location and camera if permission is granted to be used within the scope of the agreement and our application.
Application Usage: We collect usage data about what features of the application you use.
Location: If permission is granted, we collect data about where the device is and report it up to be used for safety and reporting purposes and to aid in real time decision making.
Camera: If permission is granted, the camera is only used to collect the data the user wants to be sent up to Polaris.
Files: If permission is granted, we only access files to be sent up to our system at the user's choosing.
Device and Connection Information: We collect information about your phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our app.
Below are the specific purposes for which we use the information we collect about you.
To provide services and personalize your experience: Use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, the location data can be used to display the user’s location in realtime to command staff and other users to help with situational awareness and safety. The information can then be used for dispatch or for emergency alerts or for on scene notifications. Uploaded files are sent to our Polaris website for the user to view, access, and interact with. Files taken using the camera are similarly uploaded to Polaris and managed in the same way.
For research and development: We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you. We also test and analyze certain new features with some users before rolling the feature out to all users. We use your contact information to send transactional communications via email and within the Services, including reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.
Communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us. We may also use your contact information to assist you regarding issues you confront while using our Services.
For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies. To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.
We use industry standard technical and organizational measures to secure the information we store. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
Your information is controlled by Utility, Inc. If you have questions or concerns about how your information is handled, please direct your inquiry to Utility Associates, Inc., which we have appointed to be responsible for facilitating such inquiries.
Utility Associates
250 E Ponce De Leon Avenue
Decatur GA 30030
1-800-597-4707
support@utility.com